Author Topic: No transaction record for non-shipping items (Read 39476 times)

GrahamNR17 · « **on:** April 07, 2014, 02:08:29 am »

I found a small bug(?)...

...for an item that was set to shipping not required, but requiring stock. Quantity in stock was 1.

A customer purchased the item and paid for it in the usual way. However, stock levels were not reduced an no transaction was created in the Transaction Log. The only record I had of the sale was the Paypal receipt emailed to me from Paypal.

Kind of a serious one from a practicality point of view, especially on a busy day.

Suggestions welcome

Best,
Graham

ezCommunitySuite · « **Reply #1 on:** April 07, 2014, 03:37:37 pm »

Hmm check your store_debug.txt in the root of your ezStore if possible can you attach it here.

GrahamNR17 · « **Reply #2 on:** April 07, 2014, 10:12:31 pm »

Attached. Can you delete it as soon as you've inspected it please, due to the customer data within?

I removed all the other data and only left what's relevant to this transaction.

Best regards,
Graham

ezCommunitySuite · « **Reply #3 on:** April 07, 2014, 10:16:20 pm »

What was the date of the transaction? and transaction id in paypal?

GrahamNR17 · « **Reply #4 on:** April 07, 2014, 10:17:58 pm »

April 4th, Transaction ID: 1FJ06390GM810112A

ezCommunitySuite · « **Reply #5 on:** April 07, 2014, 10:54:54 pm »

Figured out the issue. Was due to a ' in the person's lastname. O'Mahoney what happened is the ' is a special reserved character

Have attached the updated storeipn.php copy to the root of your ezstore folder

GrahamNR17 · « **Reply #6 on:** April 07, 2014, 10:59:20 pm »

Oh wow, that's the kind of unforeseen occurrence that could have you banging your head against a wall forever! Well spotted, and good work. Thank you

GrahamNR17 · « **Reply #7 on:** April 12, 2014, 03:14:48 pm »

Now it's not registering any transactions at all

ezCommunitySuite · « **Reply #8 on:** April 13, 2014, 09:00:34 am »

Can you post your store_debug.txt

GrahamNR17 · « **Reply #9 on:** April 13, 2014, 09:03:34 am »

Please delete immediately you've looked at it. The transaction that didn't create an entry in the log doesn't appear in the debug file at all.

ezCommunitySuite · « **Reply #10 on:** April 13, 2014, 09:07:06 am »

What php version are you using?

ezCommunitySuite · « **Reply #11 on:** April 13, 2014, 09:09:33 am »

Nvm i see the error if you visit http://www.notouching.co.uk/shop/storeipn.php

You get "A file permissions error has occurred. Please check the permissions on the script and the directory it is in and try again."

Make sure you have the file set to 644 or 755 for file permissions.

GrahamNR17 · « **Reply #12 on:** April 13, 2014, 09:13:02 am »

Appear to be using 5.3, but can select 5.2 to 5.5. Permissions reset (it was 664 rather than 644). I must have forgotten to update it when I uploaded the new file. Darn, my apologies if that was the issue

ezCommunitySuite · « **Reply #13 on:** April 13, 2014, 09:59:26 am »

Yeah that would cause it not to work.

GrahamNR17 · « **Reply #14 on:** April 13, 2014, 10:03:26 am »

I apologise, with a most pathetic look on my face

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